NEXARIDE RIDER TERMS & CONDITIONS

Welcome to NexaRide. These Terms & Conditions ("Terms") govern your access to and use of the NexaRide mobile application, website, and related services ("NexaRide", "App", "Platform", "we", "us", or "our").

By creating an account, accessing the App, booking a ride, requesting a parcel delivery, making a payment, or otherwise using NexaRide, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use NexaRide.

1. About NexaRide

NexaRide is a technology platform that enables riders to request and manage transportation services and parcel delivery services through the App.

Depending on the service selected, NexaRide may facilitate a connection between you and an available delivery partner/driver ("Driver") who performs the requested service.

NexaRide may provide estimated fares, estimated arrival times, routes, service information, payment facilities, communication tools, safety features, ratings, and customer support.

Availability of any service, Driver, vehicle category, fare, estimated time, or other feature may vary depending on location, demand, traffic, operational conditions, and other factors.

2. Eligibility

You must provide accurate information and satisfy any age or other eligibility requirements applicable to the service and applicable law.

You are responsible for ensuring that the information associated with your account remains accurate and up to date.

NexaRide may refuse, suspend, restrict, or terminate access where we reasonably believe that:

• you have violated these Terms;
• information provided by you is false or misleading;
• your account is being used fraudulently or unlawfully;
• your conduct creates a safety risk;
• you misuse the Platform or its services; or
• such action is required by law or by a competent authority.

3. Creating and Using Your Account

A NexaRide account is created using your mobile phone number.

Authentication is performed using a one-time verification code sent by SMS. You do not create or maintain a conventional password for NexaRide.

You are responsible for:

• providing a valid mobile number;
• keeping access to your mobile device and verification codes secure;
• not sharing verification codes with other persons;
• using only your own account; and
• notifying NexaRide if you believe your account has been accessed without authorization.

Your NexaRide account may contain profile information such as your name, email address, profile picture, and other optional information that you choose to provide.

4. Booking a Ride

When you request a ride, you may be required to provide:

• pickup location;
• destination;
• vehicle/service category;
• other information necessary to complete the booking.

Once a Driver accepts a booking, information necessary to perform the trip may be made available to the Driver, including relevant rider and pickup/drop-off information.

A ride may be subject to an estimated fare before or during booking. The final fare may depend on the applicable fare calculation, actual trip details, applicable fees, selected options, waiting time, distance, duration, or other factors communicated through the App.

An estimated fare is not necessarily the final amount payable unless expressly identified as such in the App.

5. GPS, Location and Route Recording

NexaRide uses location information to provide and improve location-based services.

When you use NexaRide, the App may process:

• your current or most recent location;
• pickup and destination coordinates;
• saved locations;
• location information used to provide maps, routes and estimated arrival times; and
• GPS route points recorded during an active ride or parcel delivery.

During a trip, NexaRide may record the route as a sequence of GPS points rather than recording only the pickup and destination.

Route information may be used for purposes including:

• calculating or verifying fares;
• providing trip information;
• resolving disputes;
• investigating service issues;
• safety and security; and
• detecting fraud or misuse.

NexaRide's rider application does not request continuous background location access as part of its current functionality.

6. Parcel Delivery Services

Where NexaRide offers parcel delivery, you are responsible for providing accurate information concerning the parcel and recipient.

You may be required to provide:

• pickup location;
• delivery location;
• recipient's name;
• recipient's phone number;
• package weight and/or size; and
• other information required to complete delivery.

You represent that you have the right and authority to provide the recipient's information to NexaRide and to arrange the delivery.

You should obtain the recipient's permission where required by applicable law.

The recipient may receive communications, including an SMS containing a delivery verification code, in connection with the delivery.

7. Prohibited Parcels

You must not use NexaRide to transport any item that is:

• illegal;
• prohibited under applicable law;
• dangerous or hazardous;
• explosive or flammable;
• intended to cause harm;
• improperly packaged;
• stolen or unlawfully obtained; or
• otherwise prohibited by NexaRide or the applicable Driver/service rules.

You are responsible for accurately describing the parcel and providing information reasonably necessary for safe delivery.

NexaRide or a Driver may refuse or cancel a delivery where there is a reasonable safety, legal, operational, or security concern.

8. Rider Responsibilities During a Ride

You agree to:

• provide accurate pickup and destination information;
• follow applicable laws and safety requirements;
• behave respectfully toward Drivers and other persons;
• not threaten, abuse, harass, intimidate, or discriminate against a Driver;
• not damage the vehicle;
• not carry prohibited or dangerous items;
• use safety equipment where required by law;
• follow reasonable safety instructions;
• not interfere with the Driver's ability to safely operate the vehicle; and
• provide truthful information to NexaRide when reporting an incident or dispute.

You may be responsible for costs arising from damage to a vehicle or property caused by your intentional or negligent conduct, subject to applicable law and verification of the incident.

9. Ride Cancellation

You may cancel a ride through the App where the cancellation feature is available.

A cancellation fee or other charge may apply where disclosed in the App before or at the time of cancellation.

The applicable cancellation rules may depend on factors such as:

• when the cancellation occurs;
• whether a Driver has accepted the booking;
• Driver arrival;
• service type; and
• other operational circumstances.

Any applicable cancellation charge will be displayed or communicated through the App where required.

10. Fares, Fees and Payments

You may pay for NexaRide services using payment methods made available through the App, including applicable digital payment methods and other supported methods.

NexaRide may use third-party payment service providers to process payments.

Payment card and UPI instrument details are processed through the relevant payment gateway and are not stored in NexaRide's own payment database.

Your NexaRide account may maintain records of:

• payment amounts;
• payment status;
• payment gateway order/reference information;
• wallet balance and transactions;
• loyalty/coin balance and transactions; and
• applicable membership or subscription information.

You authorize NexaRide and its payment service providers to process payments necessary for services you request.

11. Wallet, Coins and Memberships

Where available, NexaRide may provide wallet, loyalty coin, membership, subscription, promotional, or similar features.

The specific terms, validity, eligibility, usage restrictions, benefits, and expiry rules applicable to such features may be displayed in the App.

Virtual coins, promotional credits, wallet balances, and membership benefits may not be treated as cash unless expressly stated by NexaRide or required by applicable law.

NexaRide may restrict or suspend promotional benefits where it detects fraud, abuse, duplicate accounts, manipulation, or other misuse.

12. Driver Assignment and Availability

A booking does not guarantee that a particular Driver or vehicle will be available unless the App expressly confirms such availability.

NexaRide may use operational and technical systems to match bookings with available Drivers.

Driver availability may be affected by:

• location;
• demand;
• traffic;
• weather;
• vehicle availability;
• service area;
• Driver availability; and
• other operational circumstances.

13. Communication Between Rider and Driver

NexaRide may provide in-App communication functionality between a rider and Driver during a trip.

Communications may be retained as part of the service record and may be reviewed where necessary for:

• customer support;
• dispute resolution;
• safety investigations;
• fraud prevention; or
• compliance with law.

You must not use the communication feature to send abusive, threatening, unlawful, fraudulent, or inappropriate content.

14. Ratings and Reviews

After a service, you may be able to rate the Driver and provide written feedback.

Drivers may also rate riders.

Your rider rating may be maintained by NexaRide and may be visible to authorized NexaRide personnel.

Ratings and feedback may be used for purposes including:

• service quality;
• safety;
• fraud and abuse prevention;
• operational decisions;
• customer support; and
• maintaining the integrity of the Platform.

You must provide honest and non-abusive feedback.

You must not manipulate ratings, submit fraudulent reviews, threaten a Driver because of a rating, or use ratings to harass another person.

15. Safety and SOS

NexaRide may provide an emergency/SOS feature.

When you trigger an SOS incident, NexaRide may receive information including:

• your identity;
• your name and phone number;
• your location;
• relevant place information; and
• information associated with the incident.

SOS incidents may be reviewed by authorized NexaRide personnel.

NexaRide personnel may contact you or your emergency contact where appropriate.

The SOS feature is intended to assist with safety incidents. It does not replace emergency services, police, ambulance, fire services, or other government emergency services.

Where there is an immediate threat to life or safety, you should contact the appropriate emergency authority directly.

16. Emergency Contact

You may provide an emergency contact through the App.

You are responsible for providing accurate emergency contact information and should inform the person that you have provided their contact details where required.

You must not provide another person's information unlawfully or without the necessary authority.

17. Third-Party Services

NexaRide relies on certain third-party services to operate portions of the Platform.

These may include:

• Google Maps and Google Places for maps, location search, routing and ETA-related functionality;
• MSG91 for SMS delivery;
• Cashfree and Razorpay for payment processing;
• Meta for advertising attribution and related measurement;
• Firebase/Google services for push notifications and technical services; and
• Amazon Web Services for hosting and storage.

Your use of certain third-party functionality may also be subject to the third party's applicable terms and policies.

18. Account Security and Misuse

You must not:

• create accounts using false identities;
• create multiple accounts for fraudulent purposes;
• share or sell your account;
• manipulate fares, promotions, referrals, ratings, or rewards;
• interfere with the operation of the Platform;
• attempt unauthorized access to NexaRide systems;
• use automated systems to abuse the Platform;
• submit fraudulent complaints;
• provide false trip, payment, parcel, or incident information; or
• use NexaRide for unlawful purposes.

NexaRide may investigate suspected fraud, abuse, or security incidents and may take appropriate action.

19. Intellectual Property

The NexaRide App, including its software, design, trademarks, logos, text, graphics, interfaces, and other content, is owned by or licensed to NexaRide unless otherwise stated.

You are granted a limited, non-exclusive, non-transferable, revocable right to use the App for its intended purpose.

You must not copy, modify, reverse engineer, distribute, sell, lease, sublicense, or otherwise exploit NexaRide's software or intellectual property except where expressly permitted by applicable law.

20. Service Availability

NexaRide aims to provide reliable services but does not guarantee that the Platform will always be:

• available;
• uninterrupted;
• error-free;
• available in every location; or
• free from delays or technical problems.

Services may be unavailable because of maintenance, technical problems, network failures, third-party failures, traffic conditions, emergencies, weather, regulatory requirements, or circumstances beyond NexaRide's reasonable control.

21. Complaints and Disputes

If you experience a problem with a ride, parcel delivery, payment, Driver interaction, or other NexaRide service, you should report it through the available customer support functionality as soon as reasonably possible.

NexaRide may request information or evidence necessary to investigate a complaint.

Trip disputes may be reviewed using information associated with the booking, including trip details, payment information, communications, GPS route information, and supporting documents or attachments where applicable.

NexaRide may make reasonable determinations based on the information available to it and applicable policies.

22. Limitation of Liability

To the maximum extent permitted by applicable law, NexaRide will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the Platform.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

NexaRide is a technology platform facilitating access to services and does not guarantee the conduct, actions, availability, or performance of every Driver or third-party service provider.

Nothing in these Terms is intended to remove any rights or protections that you have under applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, costs, or expenses arising from:

• your violation of these Terms;
• unlawful use of NexaRide;
• fraudulent or abusive conduct;
• misuse of the Platform;
• damage caused by you to property; or
• information or material that you unlawfully provide through the Platform.

24. Suspension and Termination

NexaRide may suspend, restrict, or terminate your access to the Platform where reasonably necessary, including where:

• you breach these Terms;
• fraud or misuse is suspected;
• your conduct creates a safety concern;
• your account is used unlawfully;
• required by law; or
• continued access creates a risk to NexaRide, Drivers, riders, or third parties.

Where appropriate and legally permitted, NexaRide may provide notice or an opportunity to resolve the issue.

Termination does not affect rights or obligations that accrued before termination.

25. Changes to These Terms

NexaRide may update these Terms from time to time to reflect changes to:

• services;
• technology;
• legal requirements;
• operational procedures; or
• business practices.

Where required, we will provide appropriate notice of material changes.

The updated Terms will become effective on the date stated in the updated version.

Your continued use of NexaRide after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. Privacy

Your use of NexaRide is also subject to the NexaRide Privacy Policy.

The Privacy Policy explains how NexaRide collects, uses, stores, and shares personal information, including information relating to:

• account and identity;
• location;
• rides and parcel deliveries;
• payments;
• device information;
• contacts;
• safety incidents;
• ratings and support;
• advertising and analytics; and
• third-party service providers.

The Privacy Policy should be read together with these Terms.

27. Information You Provide About Other People

If you provide NexaRide with another person's personal information, including a parcel recipient's name or phone number or an emergency contact's information, you represent that you have the necessary authority to provide that information.

You should inform the person concerned where required by applicable law.

You are responsible for ensuring that information you provide about another person is accurate and lawfully obtained.

28. Applicable Law

These Terms shall be governed by the laws applicable in India, subject to any mandatory rights or protections available to consumers under applicable law.

Any jurisdiction or dispute-resolution provision will be specified by NexaRide in accordance with applicable law and the final legal structure adopted by NexaRide.

29. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions will continue to apply to the extent permitted by law.

30. Entire Agreement

These Terms, together with the NexaRide Privacy Policy and any additional terms presented to you for particular services, promotions, memberships, payments, or features, constitute the terms governing your use of NexaRide.

Where a specific service has additional terms, those terms will apply to that service to the extent of any inconsistency.

31. Contact and Customer Support

For questions, complaints, account-related issues, payment issues, safety concerns, or other support requests, please use the customer support functionality provided within the NexaRide App or contact:

NexaRide Email: support@nexaride.in Phone: Registered Office: No. 4/361, Varagooran Kottai Village, Kalappambadi Post, Pennagaram Taluk, Dharmapuri District, Tamil Nadu – 636813, India

ACCEPTANCE

By selecting "I Agree", creating a NexaRide account, booking a ride, requesting a parcel delivery, or otherwise using the NexaRide Platform, you acknowledge that you have read and agreed to these Terms & Conditions.

NexaRide — Your ride, your way.