NEXARIDE PRIVACY POLICY
Effective Date: 10 September 2026
Version: 1.0
Applies To: NexaRide Rider App & ride booking services
Contact: support@nexaride.in
1. Who is responsible for your data
DENDO ("NEXA Ride", "we", "us", or "our") operates the NEXA Ride platform.
DENDO is the data fiduciary for personal data processed through the rider app, under the Digital Personal Data Protection Act, 2023.
Registered Office:
No. 4/361, Varagooran Kottai Village, Kalappambadi Post, Pennagaram Taluk, Dharmapuri District, Tamil Nadu – 636813, India.
2. Identity and Account
Your account is created at sign-up. Your mobile number is the only mandatory field; everything else is optional and can be added or cleared later from your profile.
What we hold
| Information | Required | Why |
|---|---|---|
| Mobile number | Yes | Your login identity, unique to your account, and how the driver's masked call reaches you |
| 8-digit account number | Generated | So support can identify you without asking for personal details |
| Name | Optional | Shown to the driver once they accept your trip |
| Email address | Optional | Receipts and account recovery |
| Gender | Optional | Profile information |
| Date of birth | Optional | Profile information |
| Profile photograph | Optional | Helps the driver identify you at pickup. Taken from your camera or photo library and stored in our cloud file storage |
| Emergency contact name and phone | Optional | Someone to reach if you raise an SOS |
| Referral code and who referred you | Generated | Running the referral scheme and any reward owed |
How you sign in
Sign-in is a one-time code sent by SMS.
Your mobile number is sent to MSG91, an Indian SMS gateway, to deliver that code.
No password is ever collected or stored.
Your session is held on your handset as a signed token.
3. Location
The rider app reads your location only while you are using it.
It does not request or hold background location permission and cannot read your position while the app is closed.
What we hold
| Information | When | Why |
|---|---|---|
| Your most recent position | While you are using the app | Showing nearby drivers and setting your pickup point |
| The route your trip actually takes | During a trip | Metering the fare fairly and settling disputes about distance or route driven |
| Pickup and drop coordinates and written addresses | Every booking | Matching, navigation and your trip history |
| Saved places such as Home and Work | When you save one | Faster booking |
| Place searches you type | While you type | Ranking place suggestions near you |
Trip Route Information
We record the path, not just the endpoints.
Every trip stores the full GPS trail as driven.
The GPS route may be used for:
- Fare calculation and verification
- Trip information
- Dispute resolution
- Safety
- Fraud prevention
Your ride history and location are not shared for advertising.
You may decline or revoke location permission in your device settings.
You can still use the app, but you may have to enter your pickup point manually and some safety features may not work.
4. Trips
For each ride booking, we may retain:
| Information | Why |
|---|---|
| Vehicle category | Operating the service |
| Trip status | Operating the service and maintaining ride history |
| Timestamps | Operating the service and dispute resolution |
| Pickup and drop locations | Completing the trip |
| Estimated and final fare | Fare calculation and dispute resolution |
| Tips | Maintaining trip records |
| Priority boost | Maintaining trip records |
| Assigned driver | Completing the trip |
| Cancellation reason | Service operation and dispute resolution |
In-App Communication
We may retain in-app chat messages between you and the driver during a trip.
These messages are used for coordinating pickup and as evidence if something goes wrong.
Disputes you raise about a trip, and any file you attach as evidence, may also be retained for investigating and resolving the complaint.
5. Payments — What We Do Not Hold
You pay the driver directly, in cash or by UPI.
No fare money passes through NEXA Ride.
We never see or store your card number, bank account details, or UPI PIN.
6. Device and Technical Data
What we hold
| Information | Why |
|---|---|
| Push notification token and platform | Delivering ride updates |
| App version and device platform | Feedback and diagnostics, including reproducing faults |
| IP address | Abuse and fraud checks |
| Active sessions and refresh tokens | Keeping you signed in and allowing you to be signed out everywhere |
| Device advertising identifier | Advertising attribution |
Push notifications travel through Google Firebase and Apple's notification service.
7. Contacts — Read on Your Phone, Never Uploaded
Certain features may request access to contacts stored on your device.
Two situations may request contacts permission:
- Choosing an emergency contact when you set up your profile
- Booking a ride on someone else's behalf
When you grant permission, the app reads your address book on your device so it can show you a list to choose from.
Your address book is never sent to our servers.
Nothing is uploaded and nothing is stored.
Only the single number you actually pick is saved — as your emergency contact or as the passenger's number for that booking.
You may decline the permission and type the number in by hand instead.
8. Safety and SOS
When you raise an SOS we record:
- Who triggered it
- Your name
- Your phone number
- Your exact coordinates
- The place name
- A risk score
- Any notes our staff add
An SOS is reviewed by a human.
DENDO staff may review each incident in our admin panel and may contact you, your emergency contact, or the authorities.
Your emergency contact is a person who has not agreed to anything.
Please make sure they know their name and number are held by us for this purpose before you enter them.
9. Ratings, Support and Feedback
What we hold
| Information | Why |
|---|---|
| Stars and written comments you leave about a driver | Platform quality and safety |
| Stars a driver gives you and your own rider rating | Platform quality and safety |
| Ratings and comments about the app itself | Improving the app |
| App version and platform | Improving the app |
| Support tickets | Answering you and keeping a record |
| Full support message thread | Answering you and keeping a record |
| Staff member assigned | Managing support requests |
Rider Ratings
Driver-partners rate riders after a trip.
Every rider carries an average rating visible to DENDO staff.
Your rider rating can affect how easily you are matched and, in serious cases, your access to the platform.
10. Advertising and Analytics
We share a limited set of identifiers with Meta (Facebook) to measure whether our advertising works.
What is sent
| Information | Detail |
|---|---|
| Email, phone number, first and last name, city and country | Hashed on your device using SHA-256 before being sent. Raw values do not leave your handset |
| User identifier, app events and purchase values | Attributing installs and actions to a campaign |
| Device advertising identifier | Collected under the Android AD_ID permission |
On iOS, you are asked first through Apple's App Tracking Transparency prompt.
Nothing is shared if you decline.
We use no other advertising network, and we do not sell your personal data to anyone.
Your ride history and location are never shared for advertising.
11. Everyone Your Data Goes To
| Who | What they receive | Why |
|---|---|---|
| Driver on your trip | Your name, photo if you set one, phone number, pickup and drop locations | To find you and complete the trip |
| Google Maps / Places | Your position, place text you type, pickup and drop coordinates | Maps, place search, routes and ETAs |
| MSG91 | Your phone number | Delivering your sign-in code by SMS |
| Meta | Hashed identifiers, advertising ID, app events | Advertising attribution |
| Google Firebase | Your push notification token | Delivering notifications |
| Amazon Web Services | All stored data and uploaded files | Hosting |
| DENDO staff | Your account, trips and SOS records on a need-to-know basis | Support and safety |
| Other riders | Nothing | — |
Drivers do not receive your email, saved places, or other trips.
We may also disclose data where the law requires it — to a court, police, regulator, to establish or defend a legal claim, or on a transfer of our business.
12. Where Your Data Is Stored
All data and uploaded files are stored on Amazon Web Services in the Mumbai region:
Asia Pacific (Mumbai), ap-south-1
The data is physically located in India.
Some processors named in this policy — including Google, Meta and Apple — operate global infrastructure and may process specific data outside India, under contractual safeguards and as permitted by applicable law.
13. How Long We Keep It
| Data | Retention Period | Reason |
|---|---|---|
| Account and profile | While your account is active; erased within 30 days of a deletion request | Account management |
| Trip records and fare data | 8 years | Statutory books-of-account and tax retention |
| GPS route trails | 12 months, then deleted | Fare and route disputes |
| In-app chat messages | 6 months | Short-lived operational data |
| Disputes and attached evidence | 3 years from closure | Limitation period for a claim |
| SOS incident records | 3 years | Safety and legal proceedings |
| Support tickets | 3 years | Complaint history |
| Saved places | While your account is active, or until you delete them | Saved-location functionality |
| Security logs and IP records | 180 days | IT Intermediary Guidelines, 2021 |
14. How We Protect It
All traffic between the app and our servers is encrypted in transit using HTTPS.
There is no password to steal — sign-in is by one-time SMS code, and session tokens are held on your device.
Uploaded files, including your photo and dispute evidence, are private and reachable only through authorised, time-limited links.
Access to rider data is restricted by role, and administrative actions are written to an audit log.
We run automated abuse and fraud checks and may block a device or IP address.
If a breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as required by applicable law.
15. Your Rights
Under the Digital Personal Data Protection Act, 2023, you may have the following rights:
Access
You may request a summary of the personal data we hold about you and how it has been processed.
Correction
You may correct or complete inaccurate data.
Most profile fields can be edited yourself in the app.
Erasure
You may request deletion of your data and closure of your account, subject to records that must be retained by law or for an open safety or legal matter.
Withdraw Consent
You may withdraw consent at any time where legally available.
Withdrawal does not affect processing already carried out.
You may also revoke location or contacts permission in your device settings.
Nomination
You may nominate another person to exercise your rights for you in circumstances permitted by law.
Complaints
You may complain to us and, where applicable, to the Data Protection Board of India if you are not satisfied with our response.
16. Deleting Your Account
Write to:
support@dendo.store
from your registered email address, or contact us using the phone number below.
We will delete your account and personal data within 30 days, except records we must keep by law or that relate to an open safety or legal matter.
17. Grievance Officer
Complaints are acknowledged within 48 hours and resolved within one month.
Grievance Officer: EDUMBAN MUNIYAPPAN
Email: grievance@dendo.store
Phone: +91 89512 12583
You may contact the Grievance Officer regarding concerns or complaints relating to your personal data or use of the NexaRide Rider App.
18. Children
NEXA Ride is not for anyone under 18.
We do not knowingly collect a child's data.
If we learn that a child has used the app, we will take appropriate steps to delete the information, subject to applicable law.
A parent or guardian who believes a child has used the app should contact us.
19. Changes to This Policy
We may update this Privacy Policy.
Material changes will be notified in the app where appropriate.
The effective date above will change when this policy is materially updated.
The current version will be made available through the appropriate NexaRide channel.
20. Contact
DENDO — NEXA Ride
No. 4/361, Varagooran Kottai Village, Kalappambadi Post, Pennagaram Taluk, Dharmapuri District, Tamil Nadu – 636813, India
Email: support@nexaride.in
Phone: +91 89512 12583
NEXARIDE — RIDER PRIVACY POLICY
Version: 1.0
Effective Date: 10 September 2026