Terms and Conditions — Driver-Partner App

The agreement between you and DENDO for use of the NEXA Ride driver-partner application.

Effective date: 10 September 2026 · Version: 1.0 · Covers: ride services

The short version. You are an independent driver-partner, not an employee of DENDO. You buy an access pass to go online — that fee is the only money that passes through the platform, and it is paid by you to us. The rider pays you your fare directly, in cash or to your own UPI; we never handle it. The app records your location continuously while you are online, including in the background. You must keep a valid licence, registration, permit, fitness certificate, PUC and insurance at all times.

Scope. This document covers ride services. Parcel and package delivery — including any second vehicle you register for it — is covered by a separate set of terms and is not governed by this document.

1. Who we are and what this is

NEXA Ride is a product of DENDO, not a separate company. The driver-partner application ("the Driver App") is owned and operated by DENDO ("DENDO", "we", "us"), No. 4/361, Varagooran Kottai Village, Kalappambadi Post, Pennagaram Taluk, Dharmapuri District, Tamil Nadu – 636813, India.

By registering, ticking the consent boxes at onboarding, or going online, you ("you", "Driver-Partner") accept these terms and the NEXA Ride Driver-Partner Privacy Policy, which forms part of this agreement.

2. Your status — independent contractor

YOU ARE AN INDEPENDENT CONTRACTOR. NOTHING IN THIS AGREEMENT CREATES AN EMPLOYMENT, AGENCY, PARTNERSHIP OR JOINT-VENTURE RELATIONSHIP BETWEEN YOU AND DENDO.

• You choose when to be online, and you may accept or decline any ride offer.
• You may work simultaneously on other platforms.
• DENDO does not set your working hours or supervise how you drive.
• You are not entitled to salary, provident fund, gratuity, paid leave, bonus or other employee benefits from DENDO.

3. The access pass — the only payment between us

To go online and receive ride offers you must hold a valid access pass. The pass fee is paid by you to DENDO through the Driver App. This is the only payment that flows through the platform. Fares do not: the rider pays you directly (clause 8).

The amount is set by DENDO and is shown to you in the App before you buy. We may change it, and will give reasonable advance notice in the App before a new amount takes effect.

A pass does not guarantee you anything. Buying a pass gives you access to receive offers from riders near you. It is not a promise of any number of ride requests, any level of earnings, or any minimum income. Demand varies by area, time and day, and driver-partners nearby compete for the same trips.

Once activated, the pass fee is non-refundable — including if you receive no ride offers, choose to go offline, stop driving, or are suspended or removed for breaching these terms.

Exception. If DENDO deactivates you for a reason other than your own breach of these terms — for example a business decision to withdraw from your area — we will refund the unused portion of your pass on a pro-rata basis.

Pass purchases are processed by our payment gateway. Your card or UPI credentials are entered inside the gateway's own interface and are never seen or stored by DENDO.

You must buy the pass on your own account. Buying a pass for another person's account, or sharing an account to share a pass, ends both accounts.

4. Eligibility and onboarding

You may register only if you meet all of the following, and you must keep meeting them for as long as you use the Driver App:

• You are at least 18 years old, or the higher minimum age required for a commercial or transport licence in your state.
• You hold a valid driving licence with the correct commercial or transport endorsement for the vehicle you drive.
• Your vehicle has a valid registration certificate, fitness certificate, permit where required, Pollution Under Control certificate, and third-party and any other legally required insurance.
• You are an Indian citizen or otherwise legally entitled to work and to provide passenger transport in India, and you have passed our verification (clause 5).

5. Verification, documents and your declarations

Before you can go online you must complete KYC onboarding: your personal details, your Aadhaar number and PAN, your driving licence details, your vehicle details, and photographs or scans of each of those documents, together with a live selfie and photographs of the vehicle. DENDO reviews these to confirm that you are who you say you are and that you are lawfully entitled to drive.

At onboarding you tick consent boxes recording that you accept these terms, the Privacy Policy, that your submitted information is correct, and that your KYC information may be used for that verification. Those consents are stored against your account.

• All information and documents you submit must be true, current and your own.
• You must upload a renewal before an existing document expires. If a document expires or is found invalid, you will be taken offline immediately and cannot go online until it is corrected.
• Submitting a forged or altered document, or another person's document, ends your account permanently and will be reported to the police. No refund of a pass is due in that case.
• You must tell us promptly if your licence is suspended or cancelled, if your vehicle's insurance or permit lapses, or if you are charged with a criminal offence.

6. Your obligations when driving

• Drive the same vehicle registered on your account. Do not use a substitute vehicle without registering it.
• Do not let anyone else use your account and do not drive on another person's account. Account sharing is a serious breach and ends both accounts.
• Obey all traffic law, speed limits and permit conditions. Wear and provide helmets on a two-wheeler.
• Never drive under the influence of alcohol or drugs, or while fatigued.
• Duty hours. As required by the Motor Vehicles Aggregator Guidelines, 2020, you must not be logged in for more than 12 hours in any 24-hour period. After 12 hours you must go offline for a continuous rest of at least 10 hours. The App records your online hours and will take you offline when the limit is reached.
• Do not use a handheld phone while driving.
• Keep the vehicle clean, roadworthy and safe, with working seat belts and lights.
• Take the route the App suggests, or a reasonable alternative the rider agrees to. Do not take a longer route to inflate a fare — the App records the route you actually drive.
• Complete a trip you have accepted. Repeated cancellation after acceptance, or refusal on arrival, may lead to suspension.
• Do not carry more passengers than the vehicle is licensed to seat, and do not carry unlawful or hazardous goods.
• Return lost property left in your vehicle promptly when contacted.

7. Conduct towards riders

Treat every rider with courtesy and respect. Harassment, abuse, discrimination on grounds of caste, religion, sex, place of birth or disability, unwanted contact, or any physical or sexual misconduct results in immediate and permanent removal and will be reported to the police.

• Do not refuse a passenger with a disability, or their guide dog or assistive device.
• Use the in-trip chat only for matters relating to that trip.
• Do not contact a rider after the trip for any reason other than returning a lost item, and never for a personal or commercial purpose.

8. Fares — paid to you directly

The rider pays you directly at the end of the trip, in cash or by UPI to your own UPI ID. DENDO does not collect, hold, guarantee or settle your fare.

The fare is calculated by the platform from the applicable rate card — distance, time, waiting, night or peak-demand pricing, tolls and levies — and is shown to both you and the rider. You must charge the fare the App shows and must not demand more. Overcharging will lead to removal.

You must accept cash and carry reasonable change. Offering UPI is optional; any UPI ID you display must be your own.

If a rider does not pay, report it in the App. We will investigate and may act against the rider's account, but DENDO does not guarantee, underwrite or reimburse an unpaid fare.

Tips are yours to keep.

9. Wallet, incentives and payouts

The Driver App shows a wallet balance and a ledger recording your access-fee payments, any incentive or referral reward credited to you, and your trip-level earnings records.

Payouts are not currently available. DENDO does not at present pay any money out to driver-partners; you collect your fares yourself. Bank account and UPI payout details recorded at onboarding are held in anticipation of a future payout feature. If and when withdrawals from the wallet to a bank account are enabled, the terms of that feature — minimum amounts, timing, charges and any tax deduction — will be published in the App before it goes live, and this clause will be replaced.

Any incentive or bonus scheme is discretionary, is subject to the terms published with it, and may be changed or withdrawn on notice.

10. Location tracking while you are online

The Driver App records your location continuously while you are online, including in the background — when the app is minimised and when your screen is off. It records position, heading, speed and accuracy on every update. This is necessary to send you nearby offers, to let the rider track the vehicle, to navigate, to calculate distance and fare, and to keep the trip records the Motor Vehicles Aggregator Guidelines, 2020 require. Background collection stops when you go offline. You must grant the background location permission, and allow the app to run without battery optimisation, in order to go online. Full detail is in the Driver-Partner Privacy Policy.

11. How your driving and conduct are assessed

Your standing on the platform is based on more than a star rating. You should know that:

• Riders rate you after each trip, and you rate them.
• Speed is monitored. Where the location data shows you exceeding a threshold speed, an over-speed event is recorded against your account.
• Your acceptance rate, cancellation rate, online hours, offers shown and accepted, and complaint history are all recorded.
• DENDO staff may write internal notes on your account, for example after a complaint or an investigation.

All of the above may inform a decision to warn, retrain, suspend or remove you. You may ask us what is held about you — see the Privacy Policy.

A rating below the published minimum may lead to mandatory retraining, reduced matching, or removal.

Manipulating the platform — GPS spoofing, modified apps or emulators, fake bookings, collusion with a rider, or gaming ratings, referrals or incentives — ends your account, forfeits any pass, and may be reported to the police as fraud.

12. Safety obligations

• Report any accident, injury, police stop, vehicle seizure or serious incident during a trip as soon as it is safe to do so.
• Cooperate fully with any safety investigation and with the police where an incident is reported.
• You may raise an SOS in the App. Doing so records your location and alerts DENDO staff, who may contact you, your emergency contact, or the authorities. Do not raise a false SOS.
• An emergency contact you provide is a real person who has not agreed to anything. You must have their permission before entering their name, relationship and number, and you are responsible for telling them.

13. Insurance and your own costs

You must maintain, at your own cost, all insurance the law requires for commercial passenger transport in your vehicle, and produce the policy on request.

You bear all costs of operating your vehicle — fuel, maintenance, repairs, tyres, permits, fines and challans.

DENDO does not insure you, your vehicle or your passengers unless a specific cover is separately offered to you in writing.

14. Confidentiality and rider data

Rider names, phone numbers, pickup and drop addresses and trip details are confidential and are given to you only to complete that trip. You must not record, store, photograph, share, publish or sell rider information, and must not contact a rider for any personal or commercial purpose. Breach of this clause ends your account and may attract personal liability under the Digital Personal Data Protection Act, 2023.

15. Licence and intellectual property

DENDO grants you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Driver App to receive and complete rides. All rights in the app and in the NEXA Ride and DENDO names and logos remain with DENDO. You may not use our branding on your vehicle, on social media or elsewhere without our written permission, and you must remove any branding we supply if your account ends.

16. Liability

The Driver App is provided "as is". DENDO does not warrant a minimum number of offers, a minimum level of earnings, or uninterrupted service.

You are solely responsible for the transport service you provide — for your driving, for the condition and legality of your vehicle, and for the safety of your passengers.

DENDO is not liable for indirect or consequential loss, or for loss of earnings, arising from app downtime, a matching failure, a rider's conduct or non-payment, or a suspension made in good faith.

Where DENDO is nonetheless found liable, our total aggregate liability to you for all claims in any twelve-month period is limited to the total access-fee payments you made to us in that period.

Nothing here excludes liability that cannot lawfully be excluded.

17. Indemnity

You will indemnify DENDO and its directors, officers and employees against any claim, demand, loss, penalty, fine or expense (including reasonable legal fees) arising from your provision of transport services, your driving, your vehicle, an accident or injury during a trip, your breach of these terms, your misuse of rider data, or your breach of any law, licence, permit or tax obligation.

18. Suspension, termination and account deletion

You may stop using the Driver App at any time, and may delete your account from within the App. What deletion removes and what is retained by law is set out in the Driver-Partner Privacy Policy.

We may suspend you immediately and without prior notice where there is a safety concern, an allegation of serious misconduct, an expired or invalid document, suspected fraud, or a legal requirement. We will tell you the reason.

Where a suspension follows a complaint, you will be given a fair opportunity to respond before a permanent decision is taken, except where the law or a police investigation prevents it.

We may terminate this agreement for material breach, or on 30 days' notice without cause. Refund of an unused pass follows clause 3.

A driver-partner removed on safety grounds may not re-register, and a record of that removal is kept for that purpose.

Confidentiality, indemnity, liability, tax and any accrued dues survive termination.

19. Grievance redressal and appeal

Raise an issue through Help in the Driver App, or contact:

Grievance Officer · Email: grievance@dendo.store · Phone: +91 89512 12583

Complaints are acknowledged within 48 hours and resolved within one month. If you are deactivated you may appeal in writing to the Grievance Officer, and we will review the decision and the evidence behind it.

20. Governing law and jurisdiction

This agreement is governed by the laws of India, and the courts at Dharmapuri, Tamil Nadu have exclusive jurisdiction over any dispute arising from it.

21. Changes

We may amend these terms. Material changes — including any change to the access-fee amount — will be notified in the Driver App before they take effect. Continuing to go online after that means you accept them.

22. General

• If any clause is unenforceable, the rest continues in force.
• You may not assign this agreement. DENDO may assign it to a successor in its business.
• These terms, with the Driver-Partner Privacy Policy and anything shown to you at onboarding, are the entire agreement between us.

23. Contact

DENDO — NEXA Ride

No. 4/361, Varagooran Kottai Village, Kalappambadi Post, Pennagaram Taluk, Dharmapuri District, Tamil Nadu – 636813, India

Email: support@nexaride.in · Phone: +91 89512 12583

NEXA Ride — Driver-Partner Terms and Conditions · a product of DENDO · Version 1.0 · Effective 10 September 2026 · Rides only